ZERO42 Help Centre

Find answers to the questions we get asked most, plus links to help you get the most out of your I.T.

Account enquiries

Mon-Fri 10:00 AM to 4:00 PM
(01425) 291669

Sales enquiries

Mon-Fri 9:00 AM to 5:00 PM
(0800) 6406042

Frequently Asked Questions

We welcome payments by credit/debit card, bank transfer, direct debit or cheque.

We partner with Stripe, the worlds leading payment clearing platform and therefore accept American Express, Discover, Diners, Mastercard, Visa, Click to Pay, Apple Pay, Google Pay, Microsoft Pay, Afterpay/Clearpay, Klarna & Bacs Direct Debit
Yes, absolutely. Remote support is always free of charge, although subject to fair use policy. We invite those who can afford to make a small donation so that we can continue to offer this service to many of our older clients who may be on limited pensions and younger families on lower incomes.

We offer free remote support to all of our customers, both new and old, as most problems can be resolved quickly and do not require a visit from a technician; travelling fewer miles is also better for the planet.
You can make a payment using a debit or credit card, bank transfer or cheque. Just follow the donation link here.
Remote Support Donation

CLICK FOR SECURE PAYMENT



Our usual I.T support rates are £40 per hour for domestic clients, £80 per hour for commercial clients and £220 per hour for penetration testing & forensic services.
Remote support is 100% safe, and you always retain complete control of your computer/device. Unlike most, we do not out-source any of our support services. Our technicians are based in Christchurch – Dorset and will have at least five years of support experience. You can always speak to the technician at any time during the support process.
Yes, we offer a good range of computers with a choice of well-known brands such as Acer, HP and Lenovo plus our own brand machines custom built to your exact requirements. Just visit our online store for more details.
Our online store is open

TAP TO VISIT STORE

Zero42 is open weekdays from 8 am until 6 pm, and at weekends, 10 am until 4 pm.
Please use our out of hours emergency contact number 0800 640 6044

FREE Remote Support

Remote support is perfect for when you run into problems with a connected device and don’t know how to sort it without some help. Unlike everyone else, ZERO42 does not charge for simple ad-hoc remote support tasks, preferring instead to rely on an honesty box system [yes, really]. You contact us; we fix the issue, and you decide how much you would like to pay.

Remote Support works on the following devices

Desktop PC
Servers
Laptop PC
Mobile
Tablet
  • 01. Download remote support software

    Download the version that matches your operating system, once installed Anydesk will automatically generates a 9 digit device ID.


    Windows

    Mac OS

    Linux

    Chromebook

    Android

    Apple IOS

    Rasberry

    FreeBSD
  • 02. Call us

    Give us a call on 0800 640 6042 or 0142 529 1669 and provide the 9 digit ID shown on the Anydesk software, or send us an invite by clicking on the blue link.

    Image Description
  • 03. Sit back and watch us work

    We send a connection request to your device, simply click on the green accept button to allow the support session to start.

    Each session is 100% secure, and you can terminate the session at any point.

  • 04. Make a donation

    Once the task is complete, we send you a message and if you are happy with our work, simply pay us what you think we deserve.

    That’s it; we did say it was simple.

  CHAT There are lots of ways you can get in touch with us including online chat which you can access at anytime by clicking on the chat icon which appears bottom right on every page of our website.
Thats it sitting down there in the corner!   

Need Help ? Get in touch

Image Description
Image Description
Image Description
lady holding charity box of toys
Image Description
Featured client
When one of our stores suffered a catastrophic fire, Michael and his guys got us back up and running at our temporary premises quickly and without fuss. Superb service, fast response.
About Us
Image Description

I have been working in the telecom & data networks industry since 1986, having completed my apprenticeship whilst working at CAMTECH™ Electronics as part of the design team behind the famous Joint Academic NETwork [JNT X25] (JANet) the forerunner for what we now know as the internet.

JANet developed out of several local and research networks dating back to the 1970s. The JANet system first went live in April 1983, hosting about 50 sites with line speeds of 9.6 kbit/s. In the mid-80s the backbone was upgraded to a 2 Mbit/s backbone with 64 kbit/s access links, and a further upgrade in the early 1990s sped the backbone to 8 Mbit/s and the access links to 2 Mbit/s, making Janet the fastest X.25 network in the world. I started programming at a very early age, working on a wardrobe sized Digital PDP11 made by DEC and then 8088 processor-based personal computers. I have in-depth knowledge of both voice and data transmission protocols I have worked alongside some of the UK’s largest network providers, private corporations and government bodies whilst specialising in cyber/ counter-intelligence and network security.

Over the last 35+ years, I have been fortunate enough to work with some pretty special and interesting clients. From providing a full telecom and data solution for Rover & MG Cars (remember them) to installing over 28km of cabling in, above, under and around Pinewood Studios in Ivor Heath (nr London) famous for the great Carry On films and of course the James Bond and Starwars Movies.

During the 1990s and early 00nought’ies we were the largest supplier and installer of Nortel telephone systems outside of British Telecom and a principle reseller for Avaya, Tennyson and Nortel whilst also retaining Microsoft Gold Partner status.

Now relocated to the South coast of England, Zero42 is quickly becoming the first choice for a multitude of local businesses and individual clients alike.

I hope that you find our NEW website both informative and helpful, and a very warm welcome to Zero42.

Sincerely

Michael Mansfield

Logo
Our customers love us, and you will too. Highest quality products , competitive pricing and great service. What more could you possibly want?

Need some help with your I.T just call the experts

* Advice is always free

0800 640 6042

Click to call
Image Description
Image Description