ZERO42 Help Centre
Find answers to the questions we get asked most, plus links to help you get the most out of your I.T.
Frequently Asked Questions
We partner with Stripe, the worlds leading payment clearing platform and therefore accept American Express, Discover, Diners, Mastercard, Visa, Click to Pay, Apple Pay, Google Pay, Microsoft Pay, Afterpay/Clearpay, Klarna & Bacs Direct Debit
We offer free remote support to all of our customers, both new and old, as most problems can be resolved quickly and do not require a visit from a technician; travelling fewer miles is also better for the planet.
Remote Support Donation
CLICK FOR SECURE PAYMENT
Our usual I.T support rates are £40 per hour for domestic clients, £80 per hour for commercial clients and £220 per hour for penetration testing & forensic services.
Our online store is open
TAP TO VISIT STORE
Everyone needs a little bit of technical help and support now and then. So we created a set of support services, each designed to fit perfectly with our customer's needs and budgets.
Of course, there are some considerable differences between our commercial clients' demands compared to those of our domestic customers, but the basic principles are the same.
On Site Support
Receive assistance from a dedicated engineer or engineering support team, each equipped with the tools, spares and experience to tackle any problem quickly and with a minimum of fuss.
Business customers get priority access to same day / next day visits.
On Site support visits are charged at £80 per hour.
Suitable for all of our domestic customers and for businesses with employees working at home, including evening and weekend availability.
Simple to arrange over the phone or by using our online booking system.
Home visits are charged at £40 per hour and always capped at a maximum charge of 4 hours.
Ideal if you are trying to resolve a technical issue yourself and just need some advice or information to help you complete your task.
Call us FREE during office hours on 0800 640 6042 to speak to one of our helpful technicians.
Out Of Hours
We offer Out Of Hours emergency support to everyone, but this is chargeable at £80 per hour or part thereof and is available by calling 0800 6406044; you will be asked to make payment via debit/credit card.
Businesses with pre-paid maintenance should call the number shown in red on the top right of their support contract
We manually create a support ticket when you contact us by telephone or email to raise a support request. This “ticket” is a document that follows the task through to completion, keeps your place in the queue just like at a deli counter, and helps us plan resources.
You can save time and help us with this process by raising your very own support ticket.
We offer FREE remote support to everyone, regardless of location, device or technical issue. As long as we can securely grab a connection over the internet and you are on hand to accept our connection request, we should be able to solve most device problems quickly.
If you would like to take advantage of our free remote support service, just follow the four easy steps described in the section below.
FREE Remote Support
Remote support is perfect for when you run into problems with a connected device and don’t know how to sort it without some help. Unlike everyone else, ZERO42 does not charge for simple ad-hoc remote support tasks, preferring instead to rely on an honesty box system [yes, really]. You contact us; we fix the issue, and you decide how much you would like to pay.
Remote Support works on the following devices
02. Call us
Give us a call on 0800 640 6042 or 0142 529 1669 and provide the 9 digit ID shown on the Anydesk software, or send us an invite by clicking on the blue link.
03. Sit back and watch us work
We send a connection request to your device, simply click on the green accept button to allow the support session to start.
Each session is 100% secure, and you can terminate the session at any point.
04. Make a donation
Once the task is complete, we send you a message and if you are happy with our work, simply pay us what you think we deserve.
That’s it; we did say it was simple.
Need Help ? Get in touch
I have been working in the telecom & data networks industry since 1986, having completed my apprenticeship whilst working at CAMTECH™ Electronics as part of the design team behind the famous Joint Academic NETwork [JNT X25] (JANet) the forerunner for what we now know as the internet.
JANet developed out of several local and research networks dating back to the 1970s. The JANet system first went live in April 1983, hosting about 50 sites with line speeds of 9.6 kbit/s. In the mid-80s the backbone was upgraded to a 2 Mbit/s backbone with 64 kbit/s access links, and a further upgrade in the early 1990s sped the backbone to 8 Mbit/s and the access links to 2 Mbit/s, making Janet the fastest X.25 network in the world. I started programming at a very early age, working on a wardrobe sized Digital PDP11 made by DEC and then 8088 processor-based personal computers. I have in-depth knowledge of both voice and data transmission protocols I have worked alongside some of the UK’s largest network providers, private corporations and government bodies whilst specialising in cyber/ counter-intelligence and network security.
Over the last 35+ years, I have been fortunate enough to work with some pretty special and interesting clients. From providing a full telecom and data solution for Rover & MG Cars (remember them) to installing over 28km of cabling in, above, under and around Pinewood Studios in Ivor Heath (nr London) famous for the great Carry On films and of course the James Bond and Starwars Movies.
During the 1990s and early 00nought’ies we were the largest supplier and installer of Nortel telephone systems outside of British Telecom and a principle reseller for Avaya, Tennyson and Nortel whilst also retaining Microsoft Gold Partner status.
Now relocated to the South coast of England, Zero42 is quickly becoming the first choice for a multitude of local businesses and individual clients alike.
I hope that you find our NEW website both informative and helpful, and a very warm welcome to Zero42.